FAQ

The regularity with which you wash your hair depends entirely on its length, natural texture and the sorts of things you put it through on a daily basis.  If you’ve got medium length hair and you’re at the gym every day, it’s worth washing out all that grime once a day.

On the other hand, if you’ve chemically treated your hair, it’s probably best to hold back on shampooing as you don’t want to dry it out any more than is necessary. Weirdly, the less you wash your hair, the less oily your scalp will produce.

Not much. Turning grey is caused by the demise of cells called melanocytes, which generate pigment to give hair its colour. In some cases greying might be due to nutritional imbalances, thyroid disorders or even Smoking.

Most of the time, however, it is simply genetic. If you’re not pleased with the gravitas that comes with greying, there are many male hair colourants on the market that can temporarily conceal them. Just make sure that the product you choose is ammonia-free.

Thinning hair, like grey hair and wrinkles, are yet another cruel consequence of age and genetics.

Progressive thinning is usually a sign of ‘male pattern baldness’, a hereditary hormone imbalance that causes hair follicles to start shutting down.

In spite of the many expensive re-growth products out there, there’s no guaranteed ‘cure’ for hair loss. But there are lots of things you can do to make hair appear thicker and even prevent thinning in the first place.

A good cut, ‘thickening’ hair care products as well as some prescription-only supplements can help give the appearance of a fuller head of hair. Avoid excess oil, ‘heavy’ products or long styles as all these things can weight hair down, making the problem appear worse than it really is.

Technically referred to as trichoptilosis, split ends are the visible result of damaged cuticles (see hair hazards), where the hair literally splits into a y-shape at the tip.

While many products can help re-condition split ends, the only real way to cure them is to cut the hair.

Anything from a shoddy diet to too much chlorine in the pool can result in dry hair. And, if like most guys, you don’t use a conditioner, the problem can appear even worse. Avoid harsh products, heat styling and over-washing.

Also make sure you’re getting enough essential fatty acids in the way of deep-water fish like salmon, trout or mackrel.

An itchy scalp can sometimes be a sign that the fungus responsible for dandruff is working overtime. This doesn’t always mean white flakes will be visible.

Check out our flake fighting section for a solution to everything dandruff-related.

Greasy hair can be hereditary, hormonal or simply due to a build-up of product. For starters, use a shampoo that’s specifically designed for oily hair and remember to rinse it out with lukewarm water – hotter temperatures will make your scalp produce more oil.

Harsh products that strip away your hair’s natural oils can sometimes cause your scalp to overcompensate, so try taking a day off from shampooing every once in a while.

It’s completely normal to shed around 100 hairs on a daily Basis.

If your hair loss is more severe, it could be a sign of male pattern baldness, which has more to do with genetics than Age.

Short hair is considerably less hassle to care for than long hair but that doesn’t mean you can leave it be.

Your scalp still needs tender loving care to ensure hair grows strong and healthy. This means using the right water temperature, exfoliating and protecting it from the sun.

Step 1: Pick the product range of your choice.
Step 2: Click on SHOP NOW.
Step 3: Click on ADD TO BAG on the products you wish to purchase.
Step 4: Click on PROCEED TO CHECKOUT
Step 5: Fill out your personal details required for the delivery of your order.
Step 6: Choose a payment option most convenient to you.
Step 7: Confirm & place your order.

For any further questions, you can call our helpdesk at:
[email protected](For shipment related queries)
[email protected](For product related & other queries )
or chat with us using the Live chat at the bottom of your screen.

Yes, you can do this by filling in your address as the ‘Billing address’, and the address you wish to ship it to, as the ‘Shipping address’.

For all pre-paid orders, the confirmation status will be automatically updated in the ‘My Account’ section. If your chosen mode of payment is Cash On Delivery, you will get a call or an email from a Freecia Professional representative, on your registered contact details, asking you to confirm the order details. Once you have confirmed the same, the order will be processed immediately.

No, you can place an order using guest checkout without having an account. However, we strongly reccomend making an account on our website to make your shopping experience swift and simple. This will also help you enjoy special benefits as well as share ratings and review our products as per your experience.

Unfortunately, products listed as “Out of Stock” are not available for immediate sale. However, we can notify you as soon as the product is back in the stock. Simply click on the product, once you are on the product page, you will see an option that says ‘Notify Me’ and enter your registered email address. We will send you a notification email as soon as the product is back in stock. Remember, this can only be done if you have a Freecia Professional account and are signed in at the same time.

There are various reasons why this may have happened ranging from validity of card/net banking details, insufficient funds in the account to technical difficulties. If you were recently issued a new card, some of the information may have changed. In that case, please confirm your credit card details and try again. Also, check that your name and address match the name and address on your current credit card.

You can’t modify the order once it has been placed. We suggest you cancel the order and place a new order with your desired changes.

For Domestic orders: You can pay for purchases using Debit, Credit card, Net banking methods.

When you have clicked on the ‘Checkout’ button, you will be directed to a section where you can enter your Gift Voucher/Promotional code. On entering the code, the valid amount/offer will automatically be applied to your order. You can then proceed to checkout and pay the remaining amount using your chosen form of payment.

All our deliveries are serviced through well-reputed couriers. As soon as your order is dispatched, you will receive an email with your package’s tracking number as well as the name of the courier company that is processing your order. You can use the tracking number to track the status of your package on the courier company’s website.

We dispatch most orders within 24 hours (excluding Sundays and public holidays, local/ natural disturbances), You can track your order from the ‘My Account’ section on the website to get an update on your order status. Here, you will be assisted with a tracking number. The same will be visible in the ‘My Account’ section and will be emailed to you, along with the logistic partner details. In case of any issue with your order, we will notify you immediately.

Each of our products are first bubble wrapped and then placed in a sturdy carton, which is taped and prepared for shipping. Fragile items like spray or glass bottles are safeguarded with an additional layer of bubble wrap. We pride ourselves on the quality of our packaging and wish for you to be completely satisfied with your purchase.

If you are not satisfied with product ordered, or are disappointed with the product or service, we would like to know your feedback in order to be able to serve you better.
We strongly believe in the quality of our products and wish for you to be completely satisfied with your purchase. However, in the rare occasion where you may be unsatisfied with a purchase, please see our Returns and Refunds Policy for more information on online returns.

If you wish to cancel your order, you can do so by sending us an email on [email protected] You can also call our Customer Care on (Timings: 9:30 am-5 pm IST), within 24 hours of placing the order.

Please refer to our Returns and Refunds Policy to understand if your order qualifies for a return. For pre-paid orders that have not yet been shipped, your order will be cancelled within 24 hours of your request and reflect as per your bank guidelines, which is usually within 10 business days. For all orders that have been delivered, we do not entertain return requests unless the order qualifies, as per our Returns and Refunds Policy. For any such requirements, please call our Customer Care on  (Timings: 9:30 am-5 pm IST) Monday to Friday or email us at [email protected]

All domestic orders are processed within 1 business day. You can expect the order to be delivered within 3-5 business days. For remote locations which are difficult to access, the order may take between 5-7 business days.

While we try our best to fulfill your orders correctly, in the best manner possible, for any complaints you may have, with regards to your order, please contact our Customer Care within 7 business days of your order delivery, for prompt resolution. In the extremely rare occasion where you receive a product with tampered/open packaging, please inform our Customer Care within 2 business days of receipt, with supporting images if applicable, so we can best address your concern.