To initiate exchange or return of a purchase made on our website, please contact Customer Service by phone at +91-8800580039 or by email at [email protected]
For purchases made at our stores, the exchange will have to be initiated at the store of purchase.
Our teams will examine the products returned to verify if the product is in a condition to be exchanged. We will issue a product exchange with an authorization number for any product that is returned in a saleable and undamaged condition, in its original packaging, within 7 calendar days of the delivery date.
All returnable products must be accompanied with the original receipt, a return / exchange authorization number (received from the customer service or store team) and in unopened, saleable condition. Courier costs are not refundable and need to be borne by the customer.
Please note that we cannot offer an exchange or refund on any product purchased through a promotion, or a product that has been opened and/or used. Freecia Professional Online is not responsible for damage after delivery.
Please note orders for Gift boxes are not applicable for exchange or refund.
Please allow one to three weeks from the day you return your package, for your request to be processed. You will be contacted once your return is complete.
Return/exchange requests are subject to an inspection and checking by the Freecia Professional Team. If you claim a leakage in the product or if it was damaged during the delivery process, please send us an email with product images and the batch number, within 7 days of the delivery. We shall take 48-72 hours to perform a quality check once we receive the product. If the product passes the quality test, we shall initiate return/exchange process. Damages due to neglect, improper usage or wrong application will not be covered under our Exchange/Returns Policy.
Each item can only be exchanged once. No cash refunds are permitted.
An item is eligible for return if it fulfils any of the following conditions:
- Sold in a physically damaged condition.
- Has missing parts or accessories.
- Product packaging not opened, product not used.